Resume, in brief:

• Over twenty years of professional experience in public, private non-profit, and for-profit companies.
• Teaching experience in a wide variety of college courses in management and psychology.
• Past employment includes: career, academic, and rehabilitation counseling; human resources; training and development; college teaching.
• Ph.D. in Social/Organizational Psychology from The Union Institute in Cincinnati, OH.
• Author of The Manager's Pocket Guide to Emotional Intelligence; Leadership Foundations©: A Dialogue at the Front; several research curricula for use in higher education; professional articles and publications.
• Certified MBTI facilitator.

Partial client list includes:

Comments from clients:

"The project objectives were ambiguous from the beginning, but Emily asked the right questions for clarity, sought advice and counsel from others, and ultimately exceeded my expectations while delivering the project materials on time and under budget."
--manufacturing extension project manager

"Emily's seminar was superbly prepared and delivered to meet our specific business needs. She has the keen ability to involve and inspire her audiences through her delivery style as well as the content of her message."
--training supervisor/coordinator, retail distribution center

"I can really see how you followed a process in building us toward our goal of better leadership and teamwork. I am amazed and excited about what we accomplished."
--director, regional private, non-profit organization

Other Seminar Topics:

In addition to the specializations listed on the website buttons, PerformanceWorks, LLC offers seminars in the following areas:

Organizational Consulting Services:

If your organization has experienced employee morale problems, declining profits, high turnover costs, conflict, or significant change you may benefit greatly from some of the following services which reduce your people problems and help you get back on track:

• Assessments to determine organizational strengths and weaknesses
  
• Strategic planning with key leaders
  
• Organizational realignment and clarification of roles
  
• Ongoing leadership training and coaching
  
• Revising new employee orientation programs
  
• Improving recruitment and selection practices
  
• Developing an alternative reward system to improve retention and morale
  
• Development and productive use of a performance appraisal system
  
• Resolving inter-departmental conflict and valuing differences
  
• Improving communication with internal and external customers
  
• Reorganizing and energizing teams

Speech Topics:

Trends in Organizational Development
Do you know what's coming? Will you be ready?

Managing Change
Decrease resistance to change by learning the seven things you can do ahead of time to be sure that a change is accepted.

Are You Dilbert's Boss?
A humorous look at common misguided leadership behaviors.

Dealing with the Difficult Customer
Turn a difficult customer into an ally in three steps.

Stress Reduction
Improve the productivity in your workplace by teaching people how to deal more effectively with their stress.

Attitude Determines Altitude
Your thoughts will determine how high you can go, so learn how to eliminate self-limiting attitudes.

Speaking so They Will Listen
Do people ignore you, misunderstand what you say, or goof off when you turn your back? Learn how to "say it" effectively.

Do the "Three Step" for Conflict
Conflict need not be divisive. You can learn the formula for helping work through disputes and restoring harmony.

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PerformanceWorks, LLC
A Limited Liability Company
P.O. Box 1039, Verona, VA 24482
(540) 248-2299 fax: (540) 248-2291
Email: PerformanceWorks